"Tact is the ability to describe others as they see themselves." -Abraham Lincoln Dealing with a billing error can be frustrating. But giving up too quickly will only cost you money. I've learned this the hard way, and many of my clients and friends might benefit from what I've learned. So, if you've got an erroneous bill to settle, here's what to do: ¤ Write a polite letter. Control your irritation if you want results. Describe the problem and ask for help. Customer service